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Inside Sales Account Manager (Quill)

Lincolnshire, Illinois, United States

Job ID 16547 Category Sales & Sales Support Date posted 07/02/2024 Remote On-site

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.  Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.  

What you’ll be doing:

  • Be the primary point of contact and build long-term relationships with customers.
  • Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
  • Help customers through email, phone, and present annual business reviews online.
  • Develop a trusted advisor relationship with key accounts and their affiliated offsites.
  • Effectively manage your book of business through productivity and pipeline management
  • Collaborate with internal business partners.
  • Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

What you bring to the table:

  • Demonstrated ability to communicate, present and influence.
  • Excellent verbal and written communications skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity and reliability.
  • Ability to prioritize among competing tasks.
  • Critical thinking and problem-solving skills.
  • Strong time management and organization skills.


What’s needed- Basic Qualifications

  • 6 months + of relevant experience
  • High School Diploma or G.E.D

What’s needed- Preferred Qualifications

  • Proven account management experience
  • Bachelor’s degree or equivalent work experience

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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