HighTouch

Sr Mgr Growth Strategy HiTouch 

Work Model: hybrid, Framingham, MA

HiTouch is business to business. You’re what binds us together.

Interested in working in a start-up environment, funded by a Fortune 100 retailer? Join our team of experts who are leading the way in expanding our digital marketplace strategy and share. Help us accelerate our growth and gain invaluable experience in this important ecommerce model.  Join our team of experts who are leading the way in expanding our digital marketplace strategy and share. Help us accelerate our growth and gain invaluable experience in this important ecommerce model. 

HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

The Senior Manager Growth Strategy will own the P&L of our largest vendor partnerships. You will manage and have accountability for our growth and profitability initiatives, inventory, and account maintenance across our 3P Marketplaces, prioritizing Amazon. You will need to partner closely with 1) the vendor’s cross-functional teams in planning and implementation and 2) work in close collaboration with Staples teams (Merchandising, Supply Chain, Engineering, Finance / Accounting). In addition to managing the vendors’ account health, you will be responsible for shaping and driving the long-term growth strategy. You will use performance data and analytics to optimize their assortment plans via strategic advertising, listing and content management, and pricing strategy. Strategy Development: define the right set of strategies and actions to deliver performance promises leveraging exclusivity and channel specific capabilities

• Data and competitive analysis: Leverage data to optimize business performance, identifying trends and opportunities for improvement. Proactively recommend solutions to drive revenue growth and operational efficiencies. 
• Initiative Planning: Develop and sell compelling growth plans, managing initiatives to completion. Partner with internal and external teams to ensure objectives are met.
• Growth & Profitability Initiatives: Drive initiatives to increase sales, optimize pricing strategies, and enhance operational efficiency, ensuring consistent marketplace performance.    
• Customer experience: Ensure products are optimally represented, managing quality of product listing and content   
• Product and Service expertise: Demonstrate clear ownership and knowledge of strategy and assortment, be able to communicate and answer questions of senior leadership    
• P&L Ownership: Manage the full P&L for the company’s largest vendor partnerships on 3P marketplaces, including Amazon, ensuring profitable growth and optimized inventory management. 
• Strategic Vendor Management: Partner with vendors’ cross-functional teams to develop and implement strategies for market penetration and accelerated growth, leveraging pricing, merchandising, and distribution capabilities.        
• Cross-Functional Collaboration: Work closely with internal teams (Merchandising, Supply Chain, Engineering, Finance, and Accounting) to align marketplace operations with company-wide goals and objectives.     
• Inventory Management: Oversee inventory planning and replenishment processes in collaboration with vendors and supply chain teams, ensuring optimal stock levels to meet demand without overstocking.

What you bring to the table:

• This individual must have an ownership mentality, with a bias for action. They should be analytical, and results driven, leveraging data to identify and execute opportunities for improvement. They should also be strong communicators and will be expected to develop meaningful relationships with both the vendor and cross functional merch teams to deliver against collective plans.
• Intellectually curious and detail-oriented, you’re passionate about asking questions, doing research, and understanding performance
• You’re ambitious, you’ll go above and beyond to drive results. You can operate both at the strategic and tactical level
• Drive a team atmosphere that is empowering and engaging on a daily basis
• Leadership: Strong leadership skills with the ability to inspire and guide a team toward achieving business goals.
• Analytical Thinking: Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making. 
• Communication: Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels, both internally and externally.  
• Adaptability: Ability to thrive in a fast-paced and constantly changing environment, adjusting strategies as necessary to meet evolving business needs.
• Collaboration: Strong team player with the ability to work cross-functionally to achieve common objectives.
  
  

What’s needed- Basic Qualifications

• Bachelor’s Degree or equivalent work experience
• 6+ years total experience in buying related functions (buying/ merchandising)

What’s needed- Preferred Qualifications

• Multiple category experience including large P&L management
• Experience working with 3P Marketplaces (Amazon, Walmart, Target, etc.) and familiarity with the unique requirements of each platform.           
• Proficiency in data analytics tools to monitor and optimize account performance
• Experience leading cross-functional teams to execute growth strategies and improve vendor performance.
• PC literate with the strong abilities in Excel

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.