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Senior UX Researcher Designer

Framingham, Massachusetts, United States

Job ID 16792 Category Technology, E-Commerce & Data Science Date posted 07/05/2024 Remote Remote

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Senior UX Researcher & Designer is at the forefront of enhancing digital platforms, ensuring they provide optimal user experiences across mobile, desktop, and app interfaces. The role involves conducting in-depth user research, designing intuitive interfaces, and collaborating with cross-functional teams to integrate user-centric principles throughout the product development process. With expertise in UX design, the Senior UX Researcher & Designer contributes to making Staples a preferred digital selling platform, driving customer satisfaction and business growth through innovative design solutions.

What You’ll Be Doing:

  • Conduct comprehensive user research to identify user needs, behaviors, and pain points through various methods such as interviews, surveys, and observational studies.
  • Design user-centric interfaces for the digital platforms, ensuring they are intuitive, accessible, and engaging for all users.
  • Collaborate closely with product managers, developers, and other stakeholders to integrate user experience practices into product development workflows.
  • Lead usability testing sessions to validate design concepts with end users, collecting and analyzing feedback to drive iterative improvements.
  • Create detailed wireframes, user flows, and interactive prototypes to effectively communicate design ideas and strategies.

What You Bring To The Table:

  • Intellectually Curious and Continuous Learner – interesting in asking “why” and not afraid to explore or suggest crazy ideas; comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.
  • Communicator and Influencer – effective at communicating complex ideas clearly to various audiences; able to rally associates to work with you to solve problems.
  • Trusted Collaborator and Team Player – build long-lasting relationships; enjoy working with diverse people and driving the team toward a common goal; ability to put the team before yourself. 
  • Customer Centric and Passionate – demands the customer is the focal point of all decisions; a desire to fully understand customer needs; a bias towards action and eagerness to get it right when encountering failures.

What’s needed- Basic Qualifications:

  • Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent work experience.
  • 5+ years of related experience in UX research and design, preferably in an eCommerce setting.
  • Proficiency in UX design tools such as Sketch, InVision, Figma, and Adobe Creative Suite.
  • Demonstrated ability to lead and execute end-to-end UX design processes including wireframing, prototyping, usability testing, and final implementation.
  • Extensive experience in applying UX design principles and methodologies to create solutions that meet both user needs and business goals.

What’s needed- Preferred Qualifications:

  • Master’s degree in a related field
  • Advanced experience in leading UX projects within a large-scale eCommerce environment, demonstrating a strong ability to align UX strategies with complex business models.
  • Expertise in advanced statistical analysis and experimental design, with a proven track record of integrating data insights into creative solutions.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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