Marketplace Ops Mgr HiTouch

Work Model—Remote

HiTouch is business to business. You’re what binds us together.

Interested in working in a start-up environment, funded by a Fortune 100 retailer? Join our team of experts who are leading the way in expanding our digital marketplace strategy and share. Help us accelerate our growth and gain invaluable experience in this important ecommerce model. 

HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

• Metric Management: Oversee and manage all key operational metrics related to Amazon, ensuring compliance with Amazon’s performance standards (e.g., on-time shipping, order accuracy, and inventory levels).
• Process Improvement: Identify opportunities for process enhancements and implement strategies to improve operational efficiency, reduce errors, and increase productivity.
• Cross-Functional Collaboration: Work closely with internal teams, including supply chain, logistics, and customer service, to ensure all operational processes align with Amazon’s requirements and meet company objectives.
• Performance Monitoring: Regularly monitor key performance indicators (KPIs) related to Amazon operations, providing actionable insights and implementing corrective actions when necessary.
• Issue Resolution: Serve as the primary point of contact for any operational issues related to 
• Amazon, ensuring prompt resolution and effective communication across teams.
• Compliance & Governance: Ensure compliance with all Amazon operational policies and guidelines, maintaining up-to-date knowledge of any changes in Amazon’s requirements.
• Lead and manage a small team of operational staff, ensuring clear communication of expectations, regular performance reviews, and opportunities for development.
• Foster a collaborative and high-performance culture, encouraging team members to meet or exceed operational goals.

What you bring to the table:

• Leadership: Strong leadership skills with the ability to manage and develop a team of operational staff.
• Analytical Thinking: Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions to improve performance.
• Communication: Strong communication skills, with the ability to clearly articulate operational strategies and collaborate across departments.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing operational requirements.
• Collaboration: Proven ability to work effectively with cross-functional teams to achieve shared objectives.

What’s needed- Basic Qualifications:

• Bachelor’s degree in Business, Supply Chain Operations Management, or a related field is required OR equivalent work experience (7yrs)
• 7+ years of experience in operations management, supply chain management, or a related field.
• 2+ years of management experience, overseeing a team or managing complex operational processes.

What’s needed- Preferred Qualifications:

• Proven experience in managing operational processes related to Amazon or other major e-commerce platforms.
• Strong knowledge of key operational metrics required by Amazon, such as on-time shipping, order accuracy, and inventory management.
• Experience using data and analytics to monitor and improve operational performance.
• Experience in managing relationships with Amazon or other large e-commerce partners.
• Proficiency in using operational management tools and software to track and optimize performance metrics.
• Strong understanding of supply chain and logistics processes, particularly as they relate to e-commerce operations.
• Comfortable with new technologies and programs. Ideal candidate will have experience with Rithum (formerly Channel Advisor) or similar Multi-Channel E-Commerce Solutions.
• Experience with premium programs such as Seller Fulfilled Prime is idea

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.