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Manager eMarketplace Amazon FBA- HiTouch

Framingham, Massachusetts, United States

Job ID 3272 Category Sales & Sales Support Date posted 02/16/2024 Remote On-site

Staples is business to business. You’re what binds us together.

HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

  • Evolves our assortment and supply chain capability to support min of 3,000 SKUs on FBA
  • Ensure effective communication happens through all teams involved in the FBA operation including product development, merchandising, purchasing, inbound/outbound operations, and the E-Commerce Marketplaces business team.
  • Drive sales growth through research and selection of right products for the assortment.
  • Deliver on time shipments of purchase orders, demand forecasts and in stock metrics through 
  • Amazon system monitoring and coordination with purchasing and warehouse teams.
  • Measure and improve supplier lead times, reduce operational defects, and improve systems to streamline operations between suppliers and our company, as well as suppliers and Amazon where applicable.
  • Drive root cause analysis/reporting on operational issues, develop action plans and project manage improvements.
  • Develop and implement strategies to grow our Amazon Seller accounts and ensure they run efficiently.
  • Create, upload, edit and maintain FBA listings and FBA orders in Seller Central.
  • Perform daily, weekly, and monthly checks on all Amazon Seller Central accounts for inventory concerns, policy violation or account health warnings and customer communications.
  • Remain up to date with Amazon's best practices, new trends and platform updates.
  • Solve issues with the assistance of Amazon Seller Tech Support as needed
  • Projects revenue, profit and inventory requirements to accelerate revenue growth
  • Monitors performance metrics (Cancel Rate, Defect Rate, Late Shipment Rate, On-Time Delivery,Valid Tracking Rate) and engages as necessary across Staples functional areas to ensure required corrective action so merchants are not suspended.

What you bring to the table:

  • Results driven and able to work with cross-functional teams to achieve sales goals 

What’s needed- Basic Qualifications:

  • Minimum of 3+ years of eCommerce experience in direct-to-consumer or wholesale businesses
  • 3+ years of experience with selling on marketplaces (Amazon, Walmart, etc.) including direct experience on their administrative tools is a must 

What’s needed- Preferred Qualifications:

  • Bachelor's Degree in Business, Marketing, or other relevant study
  • Experience in managing direct reports, vendor relationships, and cross-functional project
  • Deep knowledge of requirements, restrictions, and best practices for successfully selling on Amazon, Walmart, and other marketplaces 
  • Experience in both seller fulfilled and FBA (fulfilled by Amazon) fulfillment models 
  • Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes 
  • Experience with Channel Advisor, CommerceHub or similar product listing software 

We Offer:

  • Inclusive culture with associate-led Business Resource Groups 
  • Flexible PTO (22 days) and Holiday Schedule 
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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