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Credit Business Analyst

Function: Finance
Location: Shared Services Columbia, Columbia, SC US
Date posted: 4/17/2018 5:02:22 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1046281
Description
Job Summary:
The Credit & Collections Business Analyst is responsible for optimizing collections systems and processes through analytics, reporting and metrics based system enhancements. The role requires analysis of customer Accounts Receivable (A/R) attributes, analysis of Get Paid strategies and the re-categorization of accounts based on collections risk grades, collections metrics and key performance indicators (KPIs), and management and operational reporting.

Primary Responsibilities: 
• Support Staples and Staples Diversity partners 
• Analyze predictive metrics risk grades, Score Miner data, and A/R reports to align accounts with Web Collect strategies
• Create/modify Web Collect strategies; Create demand-planning tools to ensure that resources are allocated effectively to complete call queues
• Provide management with account collections reports to pinpoint key drivers of % current and past dues
• Develop and publish operational effectiveness metrics
• Develop metrics and reporting to facilitate and drive 72-hour hold notices and 3rd party collections placements
• Develop and publish operational effectiveness metrics
• Other related duties as assigned


Qualifications

Basic

• Minimum Associate's or Technical Degree

• Minimum 2 years of related work experience


Preferred:

• Strong analytical skills

• Ability to coordinate with other internal departments to deliver seamless service to customers

• Ability to assess a problem and promptly resolve it or escalate it to a supervisor

• Ability to analyze customers’ needs through soliciting, evaluating, and acting upon data analysis

• Relationship Management

• Excellent communication and organizational skills

• Ability to identify improvement opportunities and actively engage in implementing improvements

• Ability to positively influence team morale, sense of belonging and participation

• Must be self-motivated, willing to learn, and a team player

• Advanced skills in spreadsheet creation and database maintenance

• Ability to quickly create and manipulate information in Excel utilizing pivot tables, subtotals, and macros

• Ability to convert files to and from different formats (i.e., text files into Excel files, Word data into Excel)




Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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