Director of Selling
Primary Responsibilities Impact on Business People Leadership
The Director of Selling is a key strategic position responsible for driving total store sales and profit across the US Retail business through focus on the customer experience in-store and associate behaviors to maximize conversion and spend. This position is responsible for owning and evolving the Selling Culture of the stores through ownership of related systems and tools, field support programs, training and processes. Specific projects include (but not limited to) Conversion, Selling scorecard targets, Customer Development, Sales initiative incentives, Seasonal Planning (packaging communications, identifying selling targets and specific behaviors, project managing), Coaching and training. This role represents the field perspective in high visibility meetings and projects, providing insights and guardrails, creative ideas and solutions. The Director of Selling partners closely with teams across Field Leadership, Learning and Development, Store Operations, Communications, Insights, Customer Experience, Merchandising, Marketing, and Services to identify opportunities to drive business results and develop and implement executable selling programs chainwide. This role is both highly tactical in leading the team to execute sales initiatives as well as strategic to have future-looking, creative ideas to continue to evolve the business.
Communication/Interactions: Internal & External
Customers / Suppliers as well as Third Parties
Impact on Business
Bachelor’s Degree (OR) 10 years of relevant experience (Retail or sales field or training experience)
6 to 8 years of Retail experience
Strategic focus, able to develop long term goals consistent with corporate objectives, SBU objectives, company culture, and growth initiative priorities.
Extensive knowledge of Staples business, retail industry, and our current systems and processes at store level. Ability to translate business goals, ideas, and initiatives into programs that are easy to execute at store level.
Strong relationship-building skills and ability to lead through influence. Able to interact with diverse groups of people at all levels of the organization both in the home office and in the field. Able to build relationships with field leaders and home office leaders. Able to communicate and professionally “push back” as necessary when making business trade-offs.
Superior problem-solving and analytical acumen. This individual will have partners responsible for key program analytics and reporting but this role needs to be able to leverage that information to drive business decisions, must able to think creatively and solve problems, look for new ways to do things
Strong multi tasker. Able to develop effective work plans and timelines to prioritize multiple tasks associated with this role, manage a team and their deliverables as well as complete individual deliverables
Excellent communication skills – both oral and written
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.