Primary Responsibilities

• Greet every copy & print customer as they approach the department
• Ask every customer “what brings you in today” to qualify the customer need
• Redirect appropriate copy & print traffic to self-serve enabling more consultation time in full serve
• Recognize customer needs, drive awareness of services & promotions, and direct them to the appropriate full serve Associate or online support
•  Proactively reduce customer wait times by assisting with quick transactional work - mail & ship drop off and full serve order pick up
• Stay present and available in the self-serve area, only going to full serve and mail & ship out of necessity to reduce long customer wait times
• Maintain a fully functioning self-serve area by clearing paper jams, filling toner and paper as needed, ensuring machines are always operating
• Maintain a clean self-serve area by being responsible for cleanliness of floors, cabinets, and customer supply stations
• Selling
  • Direct customers to appropriate person to assist with sale (Triage the line)
  • Greet every customer
  • Thank customer & invite them back
  • Cross-sell
  • Up-sell
  • Communicate value proposition of BDP
  • Suggest current promotions
• Operations
  • Complete Print Pro module 14
  • Maintain & stock self-serve area
  • Vacuum and sweep as needed
  • Assist customers with self-serve payments
  • Assist customers with self-serve machines (including fax machine)
  • Accept and scan pre-paid package drop offs
  • Call for assistance as needed
  • Verify all SS machines function properly
  • Review all completed orders with customers
  • Read all Copy & Print Wiki articles
  • Read weekly “Copy & Print Priorities” communication
• Drive results in CopySat, self-serve penetration, and full serve DPT (dollar per transaction)