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High Touch Customer Service Representative

Function: Customer Service/Contact Centers
Location: Orange City, IA, Orange City, IA US
Date posted: 3/22/2018 5:00:11 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1044003

Staples Customer Service – High Touch Customer Service Representative

Our Customer Service team is among the most important people within our organization.  As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.

Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

As a Member of the Customer Service Team You Will:

•Consult with internal and external customers in resolving issues that affect our customers 
•Resolve customer issues quickly and accurately before and after they contact us
•Provide exceptional service, while helping customers meet all of their business needs
•Apply active listening skills to quickly filter through complex situations
A Career with Staples Offers:
•Access to training programs and tools to ensure your success
•Flexible benefit programs to meet individual needs
•A work environment that encourages ongoing learning
•A culture that supports diversity and believes in supporting the communities where we work and live

As a High Touch Customer Service Representative, You Will:

•Provide direct support for internal and external Promotional Products customers and ensure the highest levels of customer satisfaction for programmatic promo business. 
•Frequently collaborate cross-functionally with Account Services, Sales, Merchandising & Inventory Control, Special Order, Finance and the Warehouse(s) on existing business as well as new opportunities.


Basic Qualifications: 

•High School Diploma or GED, some college preferred

•Basic mathematical aptitude

•Competency in MS Office suite and PC Skills

•Demonstrate strong organizational skills to effectively manage multiple concurrent projects to meet required timelines

•Ability to excel in a fast-paced environment with specific attention to detail

•Strong business communication skills, both written and verbal, with the ability to effectively communicate with all levels of internal and external stakeholders and support functions

•Requires a self-motivated and energetic personality

•2-3 years related professional experience (customer service, sales support, or account management)

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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