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Senior Analyst-Business Process Optimization

Function: Administration
Location: Staples Corporate Center, Framingham, MA US
Date posted: 2/28/2018 5:04:03 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1041470
A Business to Business portfolio is a living / organic entity, and the Staples Business Advantage Portfolio is no exception. Hundreds of thousands of business customers, working with thousands of Staples sales professionals, are driving the company’s growth. However, in order for this “living entity” to flourish, it needs constant curation. 

The SBA Sales Ops Senior Analyst of Business Process Optimization is responsible for driving business value (i.e. EBITDA dollars) by architecting, optimizing and project managing changes to the policies, procedures and processes which govern our account portfolio. This is a process improvement / process design position requiring strategic thinking, an innovative spirit and a passion for process excellence. Specific areas of ownership include:

Project Management 
  • Operational Lifecycle Optimization Execution: Execute on the creation of new processes and support the optimization / automation of existing processes for how customers are created, managed and re-engaged 
  • Stakeholder Management: Work with key sales leaders in support of the change management needed for large scale process changes 
  • Pilot Ownership: Pilot operational changes with select teams to test new concepts, gain key learnings and build a path to scalability (both organizational and systemic) 
Analytics & Design 
  • Sales & Marketing Engagement: Serve as a consultant to Sales and Marketing providing analytics and customer segmentation based on operational process changes  
  • Operational Intelligence: Enable strategic Sales Ops decisions through dashboard creation, new business case discovery and analysis 
  • Process Implementation: Work with both the business and technical SME’s to validate and execute new processes from design phase through implementation 


Basic Qualifications: 

  • Education: Bachelor’s degree required, advanced degree (e.g. MBA, MSIT, MSF, etc.) preferred
  • Years of experience: 3-5+ in related field  
  • Communication: Excellent communication skills, both oral and written 
  • Collaboration: Ability to work collaboratively and influence cross-functional teams
  • Analytics: Proven analytical, critical thinking, and creative problem-solving skills 
  • Personal Traits: Adaptability, highly organized, detail-oriented
  • Process Excellence:  Process = Product mindset and process excellence frameworks

Preferred Qualifications:

  • Project Management: Project Management experience and ability to balance workload 
  • Advanced Analytics: Data Visualization, Modeling, and Optimization 
  • Formal Process Improvement Training: Green Belt / Black Belt welcome  


  • Capabilities
    • Strategic Thinking
    • Demand Management

  • Preferred Tool Competencies (Not required but value added)
    • Modeling: MS Excel 
    • Process Mapping: MS Visio
    • Project Management: MS Project
    • Database Management: MS Access and/or SQL server
    • Data Visualization: Tableau or Microsoft Power BI
    • Analytics: R, Python, SAS, SPSS, Minitab, etc. 
  • Trainings: (Not required but value added)
    • Project Management: PMP, CAPM
    • Process Excellence: Lean, Six Sigma, Blackbelt/Greenbelt

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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