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Assistant General Manager - Hyannis, MA

Function: Retail Management
Location: Store 154, Hyannis, MA US
Date posted: 2/16/2018 1:00:36 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1040622

Position Summary:

Establish and maintain an environment to support and strengthen our Staples brand. This person is responsible for helping the GM create a culture focused on the differentiated customer experience through building a best in class team and delivering profitable sales and margin. The AGM also assists the GM with the day to day management functions including: scheduling, training, planograms and operational excellence.

Position Responsibilities:

  • Establishes models and reinforces Staples Signature Experience through proper engagement and selling techniques in order to achieve or exceed financial goals
  • Drive revenue by ensuring the store team is providing customers with outstanding customer service, helpful product knowledge, building individual customer relationships and incorporating the Omni-Channel experience into  customer interactions to meet their needs
  • Manages the essential day to day operational tasks; prioritizes workloads and maximizes productivity
  • Interviews, hires, and on boards new supervisors and associates setting the standard from day one through effective preparation of schedules and training
  • Ensure optimum sales floor coverage and effective execution of the Manager on Duty process by creating schedules that meet the needs of the business
  • Assists in conducting weekly business rhythm meetings with supervisors
  • Ensure customer readiness standards at all times; deliver a clean, neat and easy to shop store environment
  • Supervise, support and develop supervisors, and associates through utilization of company career development programs; establish succession plan
  • Create and maintain a training plan ensuring all associate e-learnings are completed on a timely basis without sacrificing customer service
  • Motivate and recognize associates through Staples’ Rewards Programs; holds associates accountable to performance expectations
  • Review and utilize scorecards and other reports; works with GM to implement action plans focusing on deficient areas; develop and communicate strategies to improve results
  • Understands and manages the store financial performance utilizing Profit & Loss statements

Other Functions:

  • Follow management direction in completing other duties as required
  • Flexibility to work in another location depending on the company’s business needs


Basic skills required:

  • High school diploma or GED
  • 3-5 years leading a team in a retail or service environment

Preferred skills and experience:

  • Bachelor’s Degree in Business Administration or related field
  • Passion for technology, production, and office solutions
  • Experience in selling to small businesses in a Retail or Service environment
  • Ability to network and build community involvement
  • Ability to effectively manage multiple priorities
  • Experience and confidence leading a team of consultative selling
  • Ability to coach a diverse team of individuals and hold them accountable for results
  • Excellent verbal skills and written communication

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. 


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