The MPS – Implementation Manager is responsible for leading a team of Project Managers who are the focal point teams responsible for all aspects of implementation and deployment of a new MPS customer from contract signature to revenue execution. This involves ongoing direct contact and relationship with the end customer. This individual also supports organizational growth by providing strategic client direction, support of client relationships, implement contracts according to schedule and ensure that all contract revenues are generated accurately and in a timely manner. Supports the MPS Operations Group with the analysis, design, configuration, testing and maintenance of systems and processes to ensure optimal operational performance. Within MPS Operations, the MPS Implementation Manager will engage in strategic initiatives to develop and implement solutions towards continued automation of client functions and will also be heavily involved with all of the MPS Operations management team to further cross-functional enhancements in day-to-day processes.
•Oversees the management of all aspects of the implementation/deployment of a new MPS customer
•Engages with executive level customer contacts throughout the implementation process and is single point of escalation for any customer issues
•Leads a team that is accountable for delivering and executing on the terms and conditions of a customer’s MPS contract, with a focus on exceeding customer expectations.
•Supervise, train and mentor the Project Managers
•Management of team performance as well as personal development plans, yearly reviews, etc. Understand the business strategy and can assist in identifying solutions that will improve and enhance the organization's business goals
•Oversees the Project Managers to ensure timely and accurate management and execution of all client requests during implementation
•Oversees the management and maintenance of our Data Collection tool for MPS contract clients
•Develops onboarding activities that maximize profitability
•Responsible for analyzing strategic vendor tools that will enhance the overall offering of Staples MPS
•Ensures a smooth customer transition from sales to account management
•Responsible for the set-up of all billing and systems for each MPS customer and manage the Implementation and Billing Dashboards to ensure the success factors of each project are met
•Directs or participates in studies to resolve system or process related issues including organizational, procedural, technical and analytical areas
•Analyzes how the business utilizes applications and reports and identifies areas requiring improvements to increase productivity, increase client satisfaction and reduce costs
•Understand the business strategy and can assist in identifying solutions, launching new products or enhancements to existing platforms that will improve the organization's business goals
•High School Degree
•3+ years of related implementation experience
•2+ years of management experience
•Advanced communication skills
•Strong Microsoft Office skills
•Managed Print Services experience
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.