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Bilingual Inside Sales Manager, Business Development

Function: Inside Sales
Location: , Mississauga, ON CA
Date posted: 2/14/2018 1:03:15 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1040377

The Inside Sales Manager, Business Development (ISM) is responsible for managing the Inside Business Developers (IBD) and developing and executing a business plan to win new customers and increase market share in each assigned territory. The ISM - BD works closely with the IBD team to ensure they have the training, tools and resources necessary to successfully win new business and reactivate dormant accounts. The ISM - BD is responsible for developing sales strategy, training initiatives and margin management activities within their overall book of business.  The ISM - BD identifies, recruits, interviews, manages, coaches, develops and performance manages the assigned team of Inside Business Developers. The ISM - BD will work with RSD’s and other Sales Managers in coordinating the account transition of new business to focus on and ensure retention of all new accounts.

Work location: Staples Business Advantage Canada Head Office on 550 Pendant Drive, Mississauga, ON

  • Recruit, train, and develop all IBD’s
  • Work with IBD’s on a daily basis to ensure all sales targets are being met with a key focus on coaching, recognition and performance management 
  • Provide guidance on goals and objectives through clear, effective, timely and constructive feedback.  30/60/90 day action plans in place and monthly review of BD Scorecard
  • Provides leadership including training, sales coaching, and performance evaluations
  • Call monitoring & side by side coaching sessions are done on a regular basis with feedback sessions to ensure sales skills development
  • Facilitate or coordinate training sessions on Staples Way, Internal processes, systems or methodology
  • Work closely with Sales Managers of Specialty lines to ensure there are plans in place for all lines of business opportunities within new accounts 
  • Work with Account Management, Sales Managers to ensure a successful transition of all new business with a key focus on retention and identifying and acting on growth opportunities 
  • Provide a well thought out and detailed action plan to review and achieve key business priorities
  • Strong SFDC user; comfortable creating reporting, managing data, training associates and ensuring sales representatives are compliant with tracking all customer opportunities
  • Work with National Inside Sales Director to ensure key metrics and objectives are consistent and that targets are being met

  • Comfortable in a fast paced, competitive industry
  • Able to interface internally within the company with professionalism, tact and diplomacy
  • Ability to set targets and design growth plans
  • Ability to coach, performance-manage, lead, motivate, and manage for results
  • Ability to interface at the most senior levels at a customer
  • Strong analytical skills and the ability to multi-task
  • Strong verbal, written, in both English and French languages
  • Strong presentation, interpersonal and customer relation skills
  • Strong business, financial, operations, and technical acumen
  • Demonstrates consultative selling skills
  • Demonstrates strong team building attributes
  • Computer literacy, including above average competency in Excel, Word, Outlook & PowerPoint
  • Trained as a facilitator in sales training programs 
  • Successful business development experience required
  • 3 years direct management experience preferred
  • Minimum 5 years of selling experience, penetrating and winning accounts
  • Previous office product industry experience is helpful 
  • Strong knowledge and understanding of telesales and the sales planning process 
  • Experienced in coaching for results, good organizational skills and demonstrated positive leadership style 
  • Creative selling, project management skills and strategic planning ability required 
  • Superior time management and organizational skills
  • Strong computer literacy (experience with Salesforce.com an asset)
  • Post-secondary education in business related discipline – Diploma or Degree preferred.


Staples Business Advantage is the leading business supplier in Canada, providing customers with a complete assortment of products and services, including office supplies, technology products, facility solutions, furniture, and business services. As the business-to-business division of Staples, Staples Business Advantage works with companies of 20 or more employees to develop customized programs and to provide dedicated account management to meet the needs of any business. Staples Business Advantage Canada is headquartered in Mississauga, Ontario with eight distribution centres across Canada. The company employs over 1,500 associates and leverages over 170 delivery vehicles. Staples Business Advantage works in partnership with the Staples Business Advantage Contract division in the US and internationally to provide common programs for our international customer base.

Staples Business Advantage provides many advantages for all business sizes: a customizable online ordering system, excellent customer care, easy-to-browse catalogues, next day delivery capabilities and a dedicated sales organization to meet the needs of every type of business.

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

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