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Production Facility Assistant General Manager - Irving, TX

Function: Retail Management
Location: SBA TX Dallas, Irving, TX US
Date posted: 2/7/2018 5:01:39 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1039716

Position Summary


The Assistant General Manager is accountable for meeting and exceeding sales & margin budgets with the support of a dedicated outside sales force. Working with the General Manager, the Assistant General Manager’s primary responsibility is to manage the execution of the production and quality control process, target P&L opportunities and execute profit and process improvement plans. The Assistant General Manager ensures that the team is meeting/exceeding customer service standards for all customers.
General Purpose:  Drive profitable sales growth through effective financial management, quality production and operational effectiveness. 
Role Qualifications:
  • In lieu of the General Manager, oversee operation and lead sales calls and leads weekly team meetings. 
    Customer Service and Sales 25%
  • Partner with General Manager, sales and ops team to identify opportunities and implement programs to improve sales and margin performance; maintain highest levels of customer satisfaction.
  • Measure and report on done right/on time performance to develop and implement process improvement plans.
  • Discuss sales goals and develop, implement, and follow up on plans to increase
  • Evaluate and provide feedback on the customer follow-up calls and make calls to high volume or challenging customers.
    Operations 40%
  • Oversees all production; responsible to produce and finish jobs. 
  • Walk the production center floor and audit workflow compliance. Report and correct findings via escalation process.
  • Properly use and care for all equipment in compliance with operating instructions; ensure machine and equipment maintenance is occurring in a timely manner to maximize efficiencies.
  • Ensure all policies and procedures are being followed 100% of the time.  Ensure the production center is clean and organized, and safety precautions are followed. Comply with Staples dress code requirements.
    Financial Management 10%
  • Work with General Manager to set plans to improve the P&L, develop and implement sales/margin and customer service related programs and/or initiatives;  facilitates team discussion on current state and objectives to improve performance.
  • Meet with the operations and sales team set sales goals and implement plans to increase sales and customer service levels.
    People Leadership 25%
  • Ensure effective scheduling of labor and payroll to achieve budget.
  • Involved in hiring new Production Associates;  Continually assesses and develops team;  Delivers  annual performance appraisals.
  • Model, observe and coach operations team on their execution of The Production Center Workflow & Quality Assurance Process.
  • Use HR Express to track compliance of all required training as indicated on the L&D Curriculum and schedule any needed training with associates;  Facilitate any required training curriculum.

 Basic Qualifications
  • Basic computer skills
  • Experience working in a print or manufacturing environment
  • Supervisory experience
    Preferred Skills
  • Experience working in a print production environment a plus
    Bachelors degree
    Direct Reports:  Production Center Team

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