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Part Time Office Assistant

Function: Real Estate
Location: , Aurora, CO US
Date posted: 1/29/2018 8:59:32 PM
Type: Part-time
Permanent / Contract: Regular
Job number: 1038470
Description
Act as the first contact to all external visitors to Staples Contact Center in Aurora and represent Staples to the highest degree in a professional, friendly & efficient manner, including answering all incoming telephone calls. Reports directly to the Facilities Manager.

Customer Service:
• Responsible to receive, process, & appropriately direct incoming calls to the appropriate call center or manager
• Acknowledge, welcome, sign in and notify the appropriate manager of visitors to the call center
• Act as an effective first-line resource in response to requests for information from customers, suppliers and employees
• Provides information to prospective associates for recruitment purposes
Administration:
• Assists in maintaining Accounts Payables for Facilities (Aurora Contact Center) and ensures checks are processed for payment.
• Opens and sorts incoming Customer Service mail
• Ensure all mail and deliveries are routed to the appropriate call center or administration.  Prepares and routes all outgoing courier packages through UPS, USPS, FedEx, Staples Delivery, etc.
• Provide administrative and clerical support to Facilities team and assists Human Resources and Administration with other functions as requested (monitor terminations, set-up meetings with HR, etc.)
• Assists in coordinating, car pool program, handicap parking registration, recognition row parking, bus/light rail information input, cleaning supplies orders, cafeteria supplies, facilities supplies, name plate orders, and other special projects as assigned.
• Coordinates resolutions in the absence of the Facilities Manager such as access, heating, plumbing, cleaning, generator testing and co-ordination with the sub-landlord.
• Special projects as assigned.
Safety & Security
• Maintains first aid kits for the center monthly, replenishing as required
• Work with a variety of software such as: Security Cameras, Video Display Monitors, TMS Facility Ticket submission etc.
• Monitors and cleans employee refrigerator weekly
• Assists full time Receptionist in maintaining temporary access control log, issuing passes and badges to all visitors
• Escorts Vendors, Contractors, Utilities Personnel within facility
• Updates internal phone extension lists
• Assists full time Receptionist in maintaining vehicle registration directory
• Back up contract security guards while they are at break, lunch or outside patrol
• Assists full time Receptionist in maintaining bookings and condition (supplies in room), of conference rooms and equipment
• Back up for booking of training rooms in Admin Assistant and full time Receptionist absence
• Provide employee perks and benefits through mail distribution system (Avalanche tickets, opera tickets, holiday specials at local venues, etc.)
• Maintains some site inventory of nominal value (i.e. general office equipment, conference room supplies, etc.)
• First point of contact for phone calls and visitors to building including community members, suppliers and Staples employees.


Qualifications

Education/Experience Equivalent (minimum requirements)

• High School Diploma or GED equivalent

• Education in Office Administration an asset


Professional Knowledge/Experience

• 2-3 years’ experience in the Administrative Assistant or clerical field preferred

• PC skills, including Microsoft Word, Excel, and PowerPoint

• Ability to effectively multitask

• Strong interpersonal & communication skills

• Basic knowledge of safety & security procedures relating to a reception area within a large corporate environment a plus



Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


Staples
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