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Director of Inside Sales

Function: Inside Sales
Location: Quill Lincolnshire, Lincolnshire, IL US
Date posted: 1/17/2018 5:04:09 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1037365
Description
Position Summary:
 
As a critical member of the Quill leadership team, the Director of Inside Account Management (IAM) is responsible for driving multiple initiatives to achieve the company’s sales, profitability and customer retention goals.  The IAM team is comprised of 130 associates who manage 40k+ customers, which represent 40% of Quill’s total sales.  Successful candidates will have inside sales leadership experience with the ability to work at a strategic level but attention to detail when it matters to ensure sales initiatives are implemented effectively.  This leader will also have a strong business acumen and the ability to work in a highly matrixed organization.  
 
Primary Responsibilities:

  • Responsible for $500mm of Quill P&L
  • Directs managers in developing and implementing plans, objectives and target programs that drive sales, net profitability and customer retention.
  • Develops and refines sales methodologies that improve effectiveness and directs the managers in the training, implementation and ongoing development of those methodologies.  
  • Identify key performance measurements that the sales organization will focus on to drive continued improvement and the success of the organization.
  • Owns the development of effective commission and compensation structures for the team.
  • Creates annual strategic and operating plans for the department presenting recommendations to Quill’s leadership team.  
  • Works with finance and analytics to prepares monthly business reviews, forecasts, and action plans for the team and present s them to Quill’s leadership team.   
  • Works with marketing counterparts on a variety of initiatives ensuring clean account handoffs with newly managed customers.  
  • Supports an open communication environment to assure positive employee morale and effective conflict resolution.
  • Drives change by focusing on organizational effectiveness and development
  • Manages and provides leadership including training, work assignments, and performance evaluations


Qualifications
Basic Requirements:

  • Bachelor’s degree or commensurate business experience.
  • Proven experience in running a large sales organization.
  • 10 years of inside sales/account management experience with proven ability to manage and lead teams.
  • Demonstrated track record of planning, directing, and supporting a team in all areas of sales activity – KPI development, lead generation, Customer acquisition/penetration, etc.
  • Ability to collaborate and influence outcomes in shared decision areas.
  • Strong financial acumen
  • Understands business intelligence processes and programs and the ability to utilize data to make strategic decisions.
  • Proven ability to develop customer retention programs, ie renewals.
  • Flexible, adaptable team player with initiative to contribute creative input and strong interpersonal skills.
  • Demonstrated strategic thinking and creative problem-solving activities.
Additional Information

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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