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Sr. Merchandising Operations Manager @Quill.com

Function: Merchandising/Buying
Location: Quill Lincolnshire, Lincolnshire, IL US
Date posted: 1/17/2018 5:03:48 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1037384

Senior Manager – Merchandising Operations


Position Summary:

  • Central point within merchandising to drive best practices across categories and manage merchandising projects related to ecommerce, sales and margin improvement, and merchandising systems. 
  • Leads sku management and content teams to improve our speed to market with onboarding items and implementing content enhancements. 
  • Leads the Quill promo inventory planning team to ensure effective inventory forecasting and deployment across the FC network. 
  • Point person to work with Staples logistics networks to drive down costs, including incremental cartons, for the Quill business and ensure maximum customer satisfaction. 
  • Lead the coordination and continual improvement of several elements of our key supplier program
  • Subject matter expert on merchandising systems. 
Primary Responsibilities:
  • Oversees the content and sku management teams improving the processes and coordination with Staples systems and teams to drive meaningful improvements in our speed to market with new skus. 
  • Develops and delivers on SLA’s with merchandising on how quickly items will be onboarded and content will be updated.  This includes providing visibility and prioritization of pipelines within the respective teams. 
  • Drive sales growth through cross-category merchandising projects like search term management, web ad maximization, web selling tool utilization
  • Merchandising business lead to develop and provide requirements for ecommerce projects and IT projects. 
  • Development of best practices across merchandising categories to drive consistency with our go to market and improve overall results
  • Drive improvements to web selling within merchandising including how we improve the use features and functionality as well as efficiencies and effectiveness within web ads and placement
  • Oversees responsibilities and performance of inventory promo planning team
  • Work with Staples logistics to improve our incremental carton expense (ICE) looking proactively for Quill opportunities and executing improvements through the inventory planning team that this manager oversees. 
  • Manage centralized merchandising operations positions as necessary
  • Identify resources needed to deliver the projects needed within merchandising
  • Conduct full performance appraisals and coaching for direct reports
  • Review and approve pay actions for indirect reports
  • Overall leadership responsibilities of 20 direct/indirect reports




  • Bachelor’s degree
  • 10+ Years relevant experience
Preferred Skills:
  • Merchandising and product management experience
  • Proven Project management abilities
  • Analytical skills - ability to work, interpret, and make business decisions from e-commerce data
  • Strong collaborating across functions
  • Ability to influence up and across
  • Leadership skills for both direct and indirect reports
  • eCommerce experience preferred
  • Close relationship with merchandising directors to execute projects that will have an impact on their business
  • Close relationship with e-commerce to prioritize and execute web selling projects


Additional Information


Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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