Our representatives are expert problem solvers, patient listeners and excellent communicators who are able to empathize with a customer’s situation and quickly assess their needs. With knowledge of multiple systems, representatives provide solutions that not only meet but also exceed expectations of our internal and external customers.
Our Contact Centers are also home to a number of other vital roles that include:
Team Managers lead and provide coaching for groups of 15–20 representatives.
Customer Intelligence Analysts use Big Data to find ways to reduce customer friction.
Workforce Management Center teams forecast volume and staffing to ensure we have the right amount coverage to respond to our customers at the right time.
Black Belts, Green Belts and Certified Project Managers streamline processes, deploy new systems and lead discovery projects.
Decision Support Center teams build reports and design applications that assist our decision makers.
But that’s not all! We also employ:
A career in Customer Service at Staples can lead you down a variety of successful paths. Career growth and opportunities for advancement are embedded in the DNA of our culture.
Ready to make more happen? Take a look at our current openings!
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