Staples global careers United States

Project Manager - Furniture

Function: Sales/Telesales
Location: Memphis, Tennessee
Date posted: 04/20/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1010182
Project Management Role:

At Staples Business Advantage, our professional Project Managers work with customers to understand their business objectives and manage the team to create furniture solutions that support those objectives and business drivers. From concept to completion, the Project Manager works hand-in-hand with our Sales professionals, Designers, Project Coordinators, Order Entry and Furniture Operations team members to stay focused on the project goals during each phase of the customer project. The PM’s role is consultative and collaborative both internally within the Staples teams and externally with the customer teams. The primary goal of the Project Manager is to complete every project on time, within the customer’s budget parameters and to the customer’s complete satisfaction. 

Travel up to 75% with nights and weekends sometimes required.

Primary Responsibilities:
1. The Project Manager will establish with their COT team, the “project goals” based on the customer information and processes learned during the sales process (kick off meeting and design program sessions).
2. It is the PM’s responsibility to communicate the project time line via a Gantt Chart/Project Key Milestone Task Summary. The Gantt chart should be completed after the kick off meeting to set the course/ expectations within the customer team and internal Staples team. This document will back up the “project goals” with documented and quantified milestones from the start of the information gathering through design; quoting, order entry, and installation through project close out. Setting realistic project expectations upfront will provide an organized and proactive management through the project process. (The full Gantt chart should be used internally and a more simplistic/ modified version completed for customer presentation showing a visual task summary with all key milestone dates.)
3. Keep the internal BI project team focused on their deliverables and our agreed upon timelines. And stressing with the customer team to meet the agreed upon approval and purchase order dates. Or provide the customer with the impact of not meeting those approval times.
4. Recommend workable solutions, be proactive and not reactive, and professionally manage conflicts.
5. The PM will implement and document communication methodologies before, during and after the project. Meeting minutes should be prepared and distributed after all customer meetings to document a clear understanding of discussions, decisions and approvals. This is an important part of the project record to track customer changes to timelines, product selection changes, drawing approvals and revisions and cost/change order issues.
6. Additionally, the PM will ensure we are meeting internal corporate needs as well, to close out projects on time with all corrects completed and within the company guidelines. Project punch lists should be given priority for swift resolution and final project sign off/billing close out. The PM shall prepare a project close out manual with a copy of final installation drawings, product warranties/maintenance manuals and reiterating the sales person to call for future sale items.

Additional Responsibilities:

  • Task out line for a Project Manager 
  • Meets with customer to develop a scope of work using programing questions. (may be done by customers representative or the furniture design team) 
  • At times, works directly with the customer or the customers representative (Architecture/Design firm) 
  • Works with Sales, Design and PC team to develop layouts and quotes for scope of work. 
  • Confirm with Design if existing product can be used for the project. If a detailed inventory is required for the project schedule Design and Furniture Ops to complete. PM to assist Design as back-up to Furniture Ops team, if they are not available. (obtaining with sales- customers pre-approval for this added scope of service) 
  • Work with Furniture Ops to determine logistics and obtains site condition information for Furniture Ops to prepare installation quotes 
  • Insure room tagging is sufficient in order placement for efficient installation and truck routing receipt to customer site 
  • Verify that order placement is completed per project schedule or set realistic expectations with customer in writing, on delay of original quote timeframes, if order placement is delayed. 
  • Receive from PC acknowledgement confirmations and track to project schedule 
  • Works with customer to develop move spread sheets 
  • Leads the move team that includes contractors for phone, data and power installation 
  • Attend weekly construction progress meeting to insure site is ready for installation and wall and power locations are per plan 
  • Develops and manages the project schedules with clear objectives and mile stones and updates schedule throughout project 
  • Checks installation plans against order to ensure product (structural) application is appropriate 
  • Creates Operations job folders that include installation drawings, delivery tickets, installation instructions, timelines and job-site requirements. 
  • Lead pre-Installation meeting 
  • Monitor and control installation 
  • Conduct project pre-punch and final customer punch walk through in Plan Grid 
  • Schedule and manage punch execution through close-out 
  • Managing Information Required for Timely and Correct Project Invoicing 
  • Complete close-out documentation to customer 
  • Facilitates the moves with reconfigurations, phasing and specialty projects 
  • Manage change readiness communications for projects 
  • Disruption, down time 
  • Alternative work places 
  • Creates with the PC meeting minutes for the project that include 
  • Action items assigned to team member with delivery dates 
  • Project status updates – delivery dates, changes, challenges 


Additionally the PM’s are responsible to further customer relationship development and identifies any additional key influencers back to the team. PM’s are challenged with being an internal and external team player. As a member of the Project Services team, the PM must maintain a holistic view of every project, incorporating cause and effect during the entire project communicating quickly with integrity and honesty. The PM is to adopt and share best practices. The PM is an integral part of setting the strategy for the account and then helping to steer the course to maintain the strategy going forward and for the future.

Additional Information

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.