Project Management Role:
At Staples Business Advantage, our professional Project Managers work with customers to understand their business objectives and manage the team to create furniture solutions that support those objectives and business drivers. From concept to completion, the Project Manager works hand-in-hand with our Sales professionals, Designers, Project Coordinators, Order Entry and Furniture Operations team members to stay focused on the project goals during each phase of the customer project. The PM’s role is consultative and collaborative both internally within the Staples teams and externally with the customer teams. The primary goal of the Project Manager is to complete every project on time, within the customer’s budget parameters and to the customer’s complete satisfaction.
Travel up to 75% with nights and weekends sometimes required.
1. The Project Manager will establish with their COT team, the “project goals” based on the customer information and processes learned during the sales process (kick off meeting and design program sessions).
2. It is the PM’s responsibility to communicate the project time line via a Gantt Chart/Project Key Milestone Task Summary. The Gantt chart should be completed after the kick off meeting to set the course/ expectations within the customer team and internal Staples team. This document will back up the “project goals” with documented and quantified milestones from the start of the information gathering through design; quoting, order entry, and installation through project close out. Setting realistic project expectations upfront will provide an organized and proactive management through the project process. (The full Gantt chart should be used internally and a more simplistic/ modified version completed for customer presentation showing a visual task summary with all key milestone dates.)
3. Keep the internal BI project team focused on their deliverables and our agreed upon timelines. And stressing with the customer team to meet the agreed upon approval and purchase order dates. Or provide the customer with the impact of not meeting those approval times.
4. Recommend workable solutions, be proactive and not reactive, and professionally manage conflicts.
5. The PM will implement and document communication methodologies before, during and after the project. Meeting minutes should be prepared and distributed after all customer meetings to document a clear understanding of discussions, decisions and approvals. This is an important part of the project record to track customer changes to timelines, product selection changes, drawing approvals and revisions and cost/change order issues.
6. Additionally, the PM will ensure we are meeting internal corporate needs as well, to close out projects on time with all corrects completed and within the company guidelines. Project punch lists should be given priority for swift resolution and final project sign off/billing close out. The PM shall prepare a project close out manual with a copy of final installation drawings, product warranties/maintenance manuals and reiterating the sales person to call for future sale items.