Staples global careers United States

Inside Account Manager - Staples Promotional Products (SPP)

Function: Sales/Telesales
Location: Orange City, IA, Orange City, 51041-0147, Iowa
Date posted: 04/12/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1011010

Position Summary:

Manage and develop relationships with large groups of individual customers within key accounts (example - John Deere dealers within the John Deere account).  IAM will be responsible for driving profitable sales by utilizing outbound marketing to promote SPP’s program, special order and Incentive & Recognition (I&R) services.  Position will direct all aspects of special order business for their assigned customers. The IAM will work closely with and take direction from the Account Manager, Regional Sales Director and internal teams in the management and execution of the account’s strategies.  Inside Account Manager will maintain an ongoing relationship with these customers and will look to increase SPP’s market share within the selected accounts.  Due to the size of the individual customers the relationship will primarily be through phone, email and direct marketing strategies.


Primary Duties & Responsibilities:

  • Manage & expand SPP’s relationship with individual customers within key accounts. (Ongoing)
  • Develop customer relationships through regular customer contact over the telephone/email to drive sales. (Ongoing)
  • Make outbound calls to assigned prospect contacts/accounts, and accurately and efficiently document.  (Ongoing)
  • Effectively prioritize among numerous customers and opportunities for greatest return. (Ongoing)
  • Develop and implement outbound marketing strategies to gain market share within selected accounts for program, special order and I&R sales. (30%)
  • Direct special order sales for individual customers utilizing the accounts special order support team. Will also be required to provide creative sourcing ideas in support of customers and the account. (25%)
  • Drive awareness of the account’s program to individual customers through marketing efforts.  Key eStore orders as required. (25%)
  • In partnership with the Account Manager provide direction and support to all internal departments that support the account – Special Order, Program Management, Merchandising, I&R and Customer Service – to insure client needs are met. (10%)
  • Travel to various customer locations, meetings or on-site events as needed. (10%)
  • On an as needed basis work on short term sales promotions to drive revenue for targeted accounts.  (As Needed)
  • Other assigned duties relative to sales development.  (As Needed)
  • Ability to meet sales quotas consistently.  Success is measured by the IAM's ability to achieve or exceed your monthly sales quotas


  • High school diploma or GED
  • Proven self-starter with energy and motivation to uncover, develop and close sales
  • Demonstrated strong time management skills
  • Demonstrated strong verbal and written communication skills
  • Proficiency in PowerPoint, Excel and Outlook
  • Ability to sell company values and services, in addition to program features and benefits via phone and internet
  • Ability to sell multiple buyer levels within small to mid-sized customers
  • Adaptable to a fast-pace organization that changes to continuously improve the customers experience


  • College degree (preferred)
  • 1-3 years successful sales experience in merchandising, fashion, or promotional products (preferred)

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.