Staples global careers United States

Inside Account Manager Maitland

Function: Sales/Telesales
Location: Maitland, Florida
Date posted: 03/20/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1008351


Small company feel, big company benefits. At Staples your work is visible, and excellent performance is rewarded. You'll get to see the results of your work in the businesses' growth. As part of the Staples, Inc. organization you'll enjoy an extensive benefits program and a bounty of career growth opportunities. The key to our success is personalization - Staples utilizes the most current information technology to make it easy for our customers to get the right product, with the right offer, at the right time. Our associates are committed to making every experience with Staples fast, simple and hassle-free.


Position Summary:

Staples is seeking inside sales professionals with at least 1 year of telephone/inside sales and account management experience to work with our high-volume customers. As an Inside Account Manager, you will manage existing customer accounts with an emphasis to increase penetration and sales over the internet and phone.  As a business partner, you will be expected to increase customer satisfaction through regular customer contact and effective problem resolution.  Ability to sell multiple buyer levels within small to mid-sized customers.


Primary Responsibilities: 

• Grow B2B account sales by building personalized working relationships at multiple levels within large organizations (account base is provided) 

• Promote compliance within custom purchasing agreements via outbound calling to multiple locations within accounts if applicable 

• Establish a positive rapport to ensure customer loyalty when welcoming new customers into the managed accounts program 

• Ongoing identification of new sales opportunities within account base; build multiple contacts across each organization and selling across all Staples product categories 

• Develop incremental sales and maintaining strong margin within account base 

• Consistently meet established goals for sales, margin, and daily activities


• High school diploma or GED 

• Minimum 1 year of inside sales experience (telephone-based sales role) 

• Proficiency with MS Word, Excel, PowerPoint, and Outlook

• Professional and effective telephone communication skills

• Strong written communication skills

• Self-starter and results oriented


• Additional account management experience helpful and preferred 

• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base 

• Professional and positive communication skills; positive attitude with customers and among other sales team members