Staples global careers United States

Product Manager

Function: Merchandising/Buying
Location: Quill Lincolnshire, Lincolnshire, 60069, Illinois
Date posted: 06/14/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1017696


Position Summary:

 

This position will be responsible for the strategy and sourcing for Quill.com’s Gift with Purchase program.  Annualized purchase commitment responsibility is currently estimated to range from $15M-$20M/annually, with the associated sales from this strategy at $400M.   The primary goal of this position is to ensure Quill.com GWP strategy remains highly differentiated from the competition, drives the optimal performance of customer behaviors as determined by Merchandising and Marketing’s go-to-market strategies, and optimizes our GWP discount spend through impactful negotiating. 

 

In addition, this role will partner with various areas of the organization to collect customer intelligence via multiple channels (Marketing, sales teams, vendor insights,  surveys, focus groups) to optimize unique product recommendations and conversions to intended program strategies.  The ability to proactively seek out new and emerging trends, validate through customer feedback, and source appropriate vendors to bring to market is critical.

 

Finally, this role will be required to build and nurture relationships with key strategic vendor partners to support various program development as well as optimize individual program profitability through effective negotiations.


Position Responsibilities:

  • Decide on gift with purchase product selection including completing frequent research activities to enable informed decisions and recommendations to Marketing and Merchandising partners.
  • Identify, vet, and onboard vendor partners to meet necessary GWP strategies across both Merchandising and Marketing.  
  • Shepherd vendor partners through routing guide requirements.  Ensure products selected are built in our system, received in our fulfillment centers with the least amount of vendor exemptions and issues.
  • Negotiate most effective VPA terms and item costs possible.
  • Collaborate with Marketing to execute frequent customer research to determine effectiveness of product choices as well as identify up and coming trends to ensure our strategies remain ahead of our competitors.
  • Collaborate with Merchandising, Marketing, Inventory Planning to most effectively manage item forecasts as well as develop plans for managing excess inventory and finally any necessary strategies to clearance items.
  • Seek to develop exclusive gifting programs and product selections for that will differentiate Quill.com from its primary competitors.
  • Manage, develop and nurture vendor relationships and act as a liaison between the vendor and internal departments.  Also, work with the vendors and Staples teams to develop and communicate agreed upon sustainability metrics both internally and to our customers.
  • Independently set up skus, compile details and submit to Sku Management for new item set up.
  • Work with Marketing, Merchandising, and Inventory Management to work through best solution to typical challenges that may arise including product recalls, customer quality issues, and substituting items when we exceed inventory.
  • Own the Free Gifts landing page strategy: 
  • Improve offer presentation, measurement and analysis of performance, optimization, expansion on what’s included, and partnership with the category sellers
  • Give guidance to web specialist support to program weekly/monthly offers on the page, coordinate banner ad placements, and perform a mini site check every Monday

Basic Qualifications:

  • Bachelor Degree
  • Minimum 6 years of related job experience

Preferred Qualifications:

  • Excellent written and verbal communication skills and strong computer literacy.  Strong presentation skills for internal and external presentations to large groups and meetings with strategic vendor partners.
  • Strong organizational and project management skills are critical to this role in order to succinctly communicate plans and requirements from key business partners.
  • Ability to lead and work well cross functionally to achieve “buy-in” for  the business strategies as well as managing and coordinating the efforts of many people in different departments to execute the strategies.
  • Strategic thinking and vision, creating plans that are informed by customer, industry, and trend inputs.
  • Exceptional organizational skills, coordinating multiple customer and product programs over multiple months simultaneously.
  • Natural leader who is experienced in communicating effectively with senior leadership, with demonstrated ability to motivate, develop, and achieve results through teams of direct and/or indirect reporting relationships.
  • Strong negotiation skills.
  • Has the ability to make confident and informed decisions for large product purchase commitments. 
  • High degree of proficiency in using key financial data to measure business performance vs. goals and prepare realistic forecasts for respective programs.

 

Additional Information

 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.