Staples global careers United States

Microsoft Program Manager

Function: Merchandising/Buying
Location: Staples Corporate Center, Framingham, 01702, Massachusetts
Date posted: 03/18/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1008717

The Microsoft Program Manager with guidance from the Category Merchant or Director DMM is responsible for customer satisfaction and revenue growth through the development of selling strategies inspired by deep customer insight, for an assigned product line or group of product lines within Staples Advantage, specifically Microsoft Surface, Microsoft Accessories and Windows Computers. This involves developing a strong understanding of the Staples Business Advantage customer through research efforts, field feedback, and frequent live interactions with the field sales team to assist the organization in developing selling strategies inspired by the customer. This includes assortment planning, financial planning, inventory impact implications, marketing plans, merchandise presentation in our catalogs and sites, distribution, project management, vendor relations and administration for the Microsoft computing products. With guidance from manager develop and execute strategies for driving sales and margin, and competitive differentiation.

Primary Responsibilities

With assistance from Category Merchant or Director DMM; develop deep understanding of customer needs and shopping behaviors through research efforts, field feedback, and work with our vendors, sales reps and Merchants


With support from Category Merchant or Director DMM develop and execute written strategy for product lines taking into account cross-functional implications


With direction, choose items and vendors for assigned product line(s). Support manager in negotiating with Microsoft for lower total delivered cost, volume incentives, rebates, advertising and other applicable allowances


Meet with Microsoft in development of marketing plans for managed product lines


With Category Merchant or Director DMM, gain understanding of pricing, margins and total profitability of your areas


Create ways to improve your margin structure through step-selling, creative & meaningful alternatives for our end users, negotiations with vendors, etc.


Work with Marketing, Key Supplier Team, Quill, SBD, Retail and other functional areas as needed to achieve corporate goals


Develop ability to utilize appropriate resources to gather data


With direction from Category Merchant or Director DMM interpret basic financial statements, total costs to serve the product, financials levers and metrics used in Merchandising to understand current and future trends


Identify exceptions and seek additional information when data discrepancies are found


Develops proactive communication; assessing the need for immediate action 

Basic Requirements

Bachelor’s Degree required


Minimum of 3 years total experience in buying related functions (buying-Merchandising, Planning, Inventory management) 




Buying and Planning experience


General knowledge of industry trends, assortment planning, customer buying patterns, inventory management, logistics and marketing techniques


Knowledge and understanding of financial analysis and forecasting


Negotiation skills


Influencing skills, verbal and written communication skills


PC literate with the ability to develop and manipulate spreadsheets


Ability to drive sales and margin results


Ability to build partnerships


B2B or eCommerce experience


Ability to travel 10% - 20% 


Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.