Staples global careers United States

Microsoft Program Manager

Function: Merchandising/Buying
Location: Staples Corporate Center, Framingham, 01702, Massachusetts
Date posted: 03/18/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1008717

The Microsoft Program Manager with guidance from the Category Merchant or Director DMM is responsible for customer satisfaction and revenue growth through the development of selling strategies inspired by deep customer insight, for an assigned product line or group of product lines within Staples Advantage, specifically Microsoft Surface, Microsoft Accessories and Windows Computers. This involves developing a strong understanding of the Staples Business Advantage customer through research efforts, field feedback, and frequent live interactions with the field sales team to assist the organization in developing selling strategies inspired by the customer. This includes assortment planning, financial planning, inventory impact implications, marketing plans, merchandise presentation in our catalogs and sites, distribution, project management, vendor relations and administration for the Microsoft computing products. With guidance from manager develop and execute strategies for driving sales and margin, and competitive differentiation.

Primary Responsibilities

With assistance from Category Merchant or Director DMM; develop deep understanding of customer needs and shopping behaviors through research efforts, field feedback, and work with our vendors, sales reps and Merchants

 

With support from Category Merchant or Director DMM develop and execute written strategy for product lines taking into account cross-functional implications

 

With direction, choose items and vendors for assigned product line(s). Support manager in negotiating with Microsoft for lower total delivered cost, volume incentives, rebates, advertising and other applicable allowances

 

Meet with Microsoft in development of marketing plans for managed product lines

 

With Category Merchant or Director DMM, gain understanding of pricing, margins and total profitability of your areas

 

Create ways to improve your margin structure through step-selling, creative & meaningful alternatives for our end users, negotiations with vendors, etc.

 

Work with Marketing, Key Supplier Team, Quill, SBD, Retail and other functional areas as needed to achieve corporate goals

 

Develop ability to utilize appropriate resources to gather data

 

With direction from Category Merchant or Director DMM interpret basic financial statements, total costs to serve the product, financials levers and metrics used in Merchandising to understand current and future trends

 

Identify exceptions and seek additional information when data discrepancies are found

 

Develops proactive communication; assessing the need for immediate action 

Basic Requirements

Bachelor’s Degree required

 

Minimum of 3 years total experience in buying related functions (buying-Merchandising, Planning, Inventory management) 

 

Preferred

 

Buying and Planning experience

 

General knowledge of industry trends, assortment planning, customer buying patterns, inventory management, logistics and marketing techniques

 

Knowledge and understanding of financial analysis and forecasting

 

Negotiation skills

 

Influencing skills, verbal and written communication skills

 

PC literate with the ability to develop and manipulate spreadsheets

 

Ability to drive sales and margin results

 

Ability to build partnerships

 

B2B or eCommerce experience

 

Ability to travel 10% - 20% 

 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.