Staples global careers United States

PCI Room Supervisor

Function: Finance
Location: Shared Services Columbia, Columbia, 29223, South Carolina
Date posted: 06/30/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1018989
Position Summary:

The PCI Room Supervisor will be responsible for ensuring operations are current in its methods and that appropriate measures of performance relating to service and costs are developed and implemented. Establish aggressive goals and targets while removing obstacles to achieve business results. Conveying a strong sense of urgency and drive issues to closure. Develop and implement operations strategy to improve efficiency and enhance service levels. Maintain and improve customer service focus

Ensure all PCI Room processes are in accordance with Staples internal controls, policies and procedures – to include Abandoned Property, Chargebacks, Gift Card Processing and Scanning

Ensure communication and coordination within and across the various functional teams

Main Responsibilities:

  • File and Maintain evidence of monthly, quarterly, or yearly UCP state filings
  • Update and maintain the UCP Master Spreadsheet
  • Maintain knowledge of state escheatment guidelines
  • Maintain PCI Room metrics
  • Work with appropriate departments in Staples as needed, including Legal and GL Group
  • Track measurements to show we are reaching all state escheatment obligations; analyze results and provide operational improvements to further automate the current ABP process each quarter.
  • Concurrently, form/develop/nurture business partner relationships to learn more about business drivers that inform the results.  Adjust data gathering and analysis as needed to align with changing business needs. 
  • Interview and hire qualified applicants.
  • Ensure compliance with accounting principles, Staples policies and Service Level Agreements (SLAs) for entire team.
  • Review and manage performance goals with team members.
  • Conduct regular evaluations of performance and evaluate against industry standards of speed, cost and recovery.
  • Ensure delivery of business results by meeting or exceeding all SLAs.
  • Ensure team members receive orientation and appropriate development opportunities.
  • Ensure team is adequately equipped to manage their duties and responsibilities.
  • Provide regular and effective performance management to team members.
  • Act as a coach to all members of the PCI room.
  • Manage employee retention.
  • Create and maintain a positive work environment

Basic Skills Required:

  • High school diploma or GED
  • Excellent analytical skills
  • Strong verbal and written communication skills
  • Ability to work both independently and as part of a team
  • Proficiency with Microsoft desktop applications


Preferred Skills:

  • College degree in Accounting, Finance, Business or Management Information Systems preferred but not required
  • Knowledge of Abandoned Property and Escheatment practices 
  • Extensive research skills
  • Experience in Microsoft Access, Excel & Outlook
  • Strong written and verbal communication
  • Ability to prioritize tasks and meet deadlines
  • Position requires a self-motivated and flexible person


Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.