Staples global careers United States

Senior Marketing Analyst

Function: eCommerce
Location: 500 Staples Drive, Framingham, 01702, Massachusetts
Date posted: 02/13/2014
Type: Full-time
Permanent / Contract: Regular
Job number: 878047
Introduction

Looking for an exciting position in eCommerce? Then join staples.com, the #2 e-tailer in the world and one of Internet Retailer’s Hot 100 Retail Websites. There’s no stopping us now. We’re investing in our future so that we can become the leading multichannel eCommerce company – and that starts by adding talented people (like you) to our rapidly expanding team.


Position Summary
This role requires an excellent analyst with extensive hands-on data-mining and reporting experience. The successful candidate is an effective communicator, collaborator, and problem solver in a fast-moving and highly diverse environment, and will be able to handle multiple projects simultaneously while ensuring accuracy and timeliness are not compromised.  The Sr. Marketing Analyst enjoys and thrives on the “numbers side” of marketing, and is capable of deriving insight and providing future recommendations based on data analysis.  Candidate must have excellent excel skills and be comfortable using querying tools such as Microsoft Access and SQL.

Primary Responsibilities:
 
Customer-Centric Reporting:  Work with Marketing and Analytical team to develop and deliver recurring reporting focusing on measuring program effectiveness and identifying opportunities for targeted growth.  This includes designing and issuing reports used to both track program effectiveness and make key decisions on program changes, as well as presenting findings to key shareholders.  Must be comfortable working with business partners at all levels within the organization, and able to summarize high level takeaways for those at the executive level.  Use SQL and Access tools to pull data and use Excel to populate existing templates/reports.  Ensure accuracy and timeliness of all data and reporting.
 
Ad Hoc Analysis, Reporting and Queries:  Work with marketing partners to understand business objectives.  Craft analytical requirements and design based on these objectives.  Perform multiple, critical, and typically urgent, ad hoc analyses to gain insight into program trends and risks.  Use data to develop insights and recommendations to deliver on business objectives.  Review findings with marketing partners.
 
Quality Control and Continuous Process Improvement:  Develop a sound understanding on commonalities and differences in key databases supporting SAM program, including Siebel, Rewards, MDM. Develop confidence in working with customer and retail /delivery transactional data derived from these various systems.

Basic

  • Bachelor Degree
  • 3-5+ years related experience
  • Advanced proficiency in Excel and one or more query/reporting tools such as SQL and/or Access.  Experience with large and complex data sets and relational databases. 

  • Experience with marketing and/or marketing analytics, math and finance for direct marketing. 

Preferred

  • Knowledge of Staples marketing database systems (MDM, Rewards etc.) a plus
  • Understanding of statistical measures and concepts.  Strong quantitative, analytical and problem-solving skills
  • Excellent attention to detail.  Ability to identify and diagnose data inconsistencies and errors.  Reporting and analysis require data from multiple sources and require intense scrutiny of accuracy and reconcilability
  • This position will interact and communicate with many different teams with varying understanding of data and analytics.  Must be a strong communicator of complex concepts and analysis – with a wide variety of audience knowledge
  • Proactive and self-motivated work style with proven ability to manage multiple projects and changing priorities