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Inside Facilities Sales Specialist (Mississauga)

Function: Inside Sales
Location: Mississauga, ON (HQ) SDO, Mississauga, ON CA
Date posted: 11/7/2017 8:59:56 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1031638

Staples Business Advantage is the contract business-to-business division of Staples, working with companies of 20 or more employees to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost. In addition to a complete selection of office products, Staples Advantage offers: Business Interiors by Staples, Staples Technology Solutions, Staples Facility Solutions, Staples Print Solutions and Staples Promotional Products.


Position Summary

The Inside Facility Supplies Specialist (IFSS) is responsible for developing relationships and penetrating Facility Supplies (Jan/San, Break room and Safety) sales primarily in existing Mid-Market and small Accounts within a geographic territory. The IFSS serves as the subject matter expert for his/her assigned sales representatives and works with them to grow and develop the Facilities Supplies product category.


Primary Responsibilities

Drives sales 

  • Works with their sales leader to develop market/customer account plans to penetrate their book of business
  • Conducts joint sales calls with Inside Account Managers (IAM) to assist them in closing the sale
  • Develops customer pricing/bid strategy
  • Call out to existing IAM customer base to drive facilities opportunities
  • Achieve Jan/san - break room - safety revenue and gross margin targets in defined division
  • Achieve retention and penetration of Jan/san - break room - safety targets in existing OP accounts and new Facility Accounts


  • Conduct regular trainings with the IAMs including but not limited to:
  • New product trainings
  • New marketing campaigns
  • Facility and break room procedures
  • Provide feedback to IAM’s on they can better position facilities and break room product with their customers
  • Provide phone support to field sales team


  • Actively work on facility and break room customer opportunities
  • Conduct analysis to find facility and break room customer opportunities. 
  • Share findings with IAMs and consult on strategic approach for customer engagement
  • Track and manage all opportunities via Salesforce.com to ensure that all program requirements are met during the selling, implementation and maintenance phases


  • Attend and participate with Facilities Solutions Team
  • Attend Facility Solutions staff meetings to learn new product information, marketing information and procedures that would then be shared with the IAM team
  • Attend/participate in IAM Monthly Team Meetings to share best practices and educate IAM Teams on Staples Facilities offering.
  • Be an active participant to share the unique needs of the IAM team and what should be changed to support the mid market


  • May be some travel to customers



  • 3-5 Years of facility and break room sales experience and solid product knowledge
  • Intermediate knowledge of jan/san, break room and/or safety products also required
  • Training and/or demonstration experience both internal and end-user strongly preferred
  • Candidate should be competitive and self-motivated with strong work ethic.
  • College or Bachelor’s diploma strongly preferred
  • Proven ability to sell as part of a team
  • Professional, effective communication style by phone
  • Resourcefulness that demonstrates independent working capabilities
  • Ability to manage multiple projects simultaneously, while meeting agreed-upon deadlines
  • Proven ability to manage full cycle of facilities and break room selling process, from initial evaluation of needs, through identifying appropriate products/vendors, working with bid/quote team for pricing, working with implementation team for installations, and follow-up to insure satisfaction with product and service
  • Thorough knowledge of Facility Solutions and Jan/San products and services with the understanding of how to apply chemicals in different environments
  • Needs to have a good working knowledge of WHMIS and the ability to train others
  • Awareness of the transportation of dangerous goods


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