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SDO Manager

Function: Supply Chain/Logistics/Inventory Planning
Location: Auburn, WA SDO, Auburn, WA US
Date posted: 9/11/2017 5:01:10 PM
Type: Full-time
Permanent / Contract: Regular
Job number: 1025948
Description

Position Summary:


Manage and ensure the timely and complete delivery of customer orders. This position plays an important role in customer retention based on the leadership and management of a team that interacts with our customers on a daily basis, as well as our entire product and data flow.

 

Primary Responsibilities:

  • Manage the performance of the Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels
  • Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals
  • Ensure all deliveries to Staples North American Commercial (NAC) customers are performed according to time, safety, efficiency and accuracy standards
  • Ensure the SDO operates according to budgeted guidelines
  • Coach and manage associates to high performance standards, while recognizing individual and team successes
  • Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies
  • Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Manager and Sales
  • Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area
  • Control administrative processes so they are performed in an accurate and timely manner
  • Develop individual associates skills, standards and morale through training and coaching
  • Direct, support and delegate tasks as appropriate to an individual associates skill level
  • Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary
  • Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate departments performance; compute figures to accurately plan/adjust headcount to meet departments objectives
  • Develop and execute daily and weekly action plans to meet department SDO performance expectations
  • Monitor and evaluate safe work practices and maintain a safe work environment
  • Work with the Director of Delivery Operations to develop, refine, implement and administer departmental fleet policies, procedures and systems to provide effective service to all NAC customers and channels at the lowest cost possible
  • Provide assistance and guidance relating to all SCC integration projects
  • Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers
  • Serve as a resource to other NAC operations management personnel to resolve delivery problems
  • Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels
  • Assist the Driver Relations Manager of Delivery Operations

Qualifications

Basic:

  • High school diploma or GED
  • 3 to 5 years work related experience

Preferred:

  • Bachelor Degree
  • Strong team based leadership, motivational, and development skills essential
  • Experience managing a high growth, multi-division, multi-million dollar company
  • Computation/mathematical ability and reading comprehension of technical/financial materials and reports
  • Ability to obtain Department of Transportation (DOT) Certification required
  • Knowledge of personal computer applications
  • Eagerness and ability to learn and absorb new information quickly
  • Initiative to work with minimal instruction and direction
  • Strong oral and written communication skills
  • Experience and working knowledge of transportation systems and processes, productivity standards, and technology
  • Demonstrated responsibility, maturity, and leadership ability
  • Demonstrated analytical thinking and problem solving ability
  • Possess a sense of urgency required to work in a deadline driven environment
  • Strong organizational and motivational skills, and attention to detail
  • Customer-service oriented

 

About Us

Staples Supply Chain and Logistics is recognized as one of the top supply chain organizations within North America.  With an extensive fulfillment and delivery network providing services for three main business units, we are able to deliver customer orders next day to 98% of the U.S. population, not to mention or Distribution Centers supporting our Retail Stores.  Our 10,000 Supply Chain & Logistics associates throughout North America continue to “make more happen” through the integration of people, process and technology.  We sell more than 2 million SKUs and are continually adding more products for our customers.  We continue to invest in our people, capabilities and technology to deliver “Every product our customers need, when they want it, where they want and how they want it.”  Without a doubt, our Supply Chain differentiates us from our emerging competitors.

 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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